Terms and Conditions

1. Please present the digital copy or printed copy of the e-membership for redemption.

2. The e-membership is non-refundable, non-transferable, and cannot be exchanged for cash in part or in full and is valid for a single transaction only.

3. The e-membership is intended for leisure purposes only and cannot be used for any private event, banquet consumption, or commercial purposes.

4. Advance reservation is required. Details of this e-membership are required at the time of reservation.

5. The e-membership is subject to blackout dates and the hotel’s availability at the time of reservation. Please contact our staff for more information.

6. Facilities' opening hours may vary without prior notice. Please refer to the hotel website for the most updated information.

7. The Gym is open for guests aged 16 or above only; guests aged between 16 and 17 must be accompanied by an adult.

8. The Pool & The Lagoon: Children aged 11 or below must be accompanied by an adult. Children must be aged 12 and above or at least 120cm tall to use the water slides.

10. In case of any disputes, The Fullerton Ocean Park Hotel Hong Kong reserves the right of final decision.